He plugged the USB cable into the Pixma. The laptop recognized the printer in “Service Mode”—a ghost state the engineers never wanted customers to see.
For a $1,200 photo printer, that message was a death sentence. The official fix cost $400. Most people would just throw it in an e-waste dumpster and buy a new one. Canon Pixma Service Mode Tool Version 1.050 Free
Marco leaned back. He didn’t charge the customer the $400. He charged $50. Cash. He plugged the USB cable into the Pixma