Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence).
// Log an interaction start (call, chat, etc.) COPCDLL_API int __stdcall CopcLogStart(const char* interactionId); COPC DLL
I’ll assume you’re asking for a (e.g., a shared library that implements certain call center / customer service performance management functions, likely for integration with telephony or workforce management systems). Below is a of a Windows DLL written
int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0; tracking service level
void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0;
// Dummy internal logging static void logEvent(const char* msg) char buf[512]; SYSTEMTIME st; GetLocalTime(&st); sprintf(buf, "[%02d:%02d:%02d] COPC: %s\n", st.wHour, st.wMinute, st.wSecond, msg); OutputDebugStringA(buf); // logs to debug output / can write to file
return -1; // not found