If successful, a Windows message will indicate a new device has been found, and it should now appear in Windows Explorer Additional Troubleshooting Steps

If the patch does not resolve the issue, consider these alternative methods: My Philips GoGear MP3 player is not recognized by my PC 28 Feb 2017 —

When prompted by the tool, connect your GoGear player to the PC and click Verification Wait a few seconds for the tool to scan for the device.

If your device is not being detected, follow these steps to use the v3 patch: Prepare the Device Perform a soft reset by holding the keys for a few seconds.

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