“No bill, no warranty, sir,” the voice said. “Even if the board is three months old. Sorry.”
He sent the bill and serial photo to Kaizen Infoserve. After a day of silence, they replied: “Board under warranty until Oct 2024. Bring to our service center in Andheri East.”
He found the distributor’s sticker next to the serial number: Kaizen Infoserve, Mumbai.
Ravi learned the golden rule:
He didn’t.
Ravi’s first instinct was panic. His second was to check the warranty.
But he remembered the original seller’s name. He messaged the guy on WhatsApp. Two hours later, a blurry photo of the original bill arrived. Date of purchase: October 2021. Bought from Prime ABGB (an authorized Foxconn partner).