Use the Volume Down key to navigate to Wipe data/factory reset .
After completion, Reboot system now will be highlighted. Press Power. How to Factory Reset SAFARICOM Neon Ray Pro
Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears. Use the Volume Down key to navigate to
Select Confirm or OK .
Navigate to Settings (gear icon).
Enter your phone’s lock code (default is usually 0000 or 1234 ). How to Factory Reset SAFARICOM Neon Ray Pro
Select Reset Options or Factory Reset .