“There,” Kofi whispered. “The secret menu.”
Kofi looked at his grandfather. “Once I press Yes, all your photos, contacts, apps—gone. Only what came with the phone remains.”
The little ITEL P36 sat on the rain-speckled window ledge, its screen a mosaic of frozen pixels. For three days, it had refused to wake up properly—stuck in a boot loop, flashing the ITEL logo like a frantic distress signal. Its owner, an elderly watchmaker named Mr. Luthando, sighed. The phone contained photos of his late wife’s garden, now lost in a digital coma. How to Hard Reset ITEL P36
Mr. Luthando handed him the phone. “Then teach me. Step by step.”
“Volume keys move the cursor. Power button selects,” Kofi instructed. He pressed twice until the blue bar highlighted Wipe data/factory reset . “There,” Kofi whispered
The ITEL logo appeared—but this time it didn’t freeze. It glowed steadily for twenty seconds, then dissolved into a setup screen: Welcome. Select language.
Kofi turned the phone face down. “Now, watch closely.” He pressed and held the Volume Up (+) button and the Power button simultaneously. Not for a second or two—for a full ten seconds. Only what came with the phone remains
The screen asked for confirmation: Delete all user data? This cannot be undone.