Power off the device. If it’s frozen, press and hold the Power button for 10–15 seconds until it shuts down.

If prompted, enter your PIN, password, or pattern.

Tap Erase everything to confirm.

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Select Erase all data (factory reset) .

When the SAFARICOM or Android logo appears, release the Power button but keep holding Volume Up until you see the Recovery Mode menu (blue or black screen with text).