A: Yes, use the physical button method (Method 3) or a universal remote.
If after a hard reset your TV still exhibits problems like random shutdowns, distorted audio, or no display, the issue may be hardware-related. In that case, contact TCL service or consider a professional repair. How to Hard Reset TCL 32ES560
Before resetting, note down your Wi-Fi password and ensure you know your Google account email/password (to avoid being locked out after reset due to Factory Reset Protection on Android TV models). Method 1: Soft Reset (Safe Restart) – Try First Sometimes a soft reset is enough. This is not a hard reset, but it often resolves minor freezing without data loss. A: Yes, use the physical button method (Method