People crave feeling important. Praise specific actions, not vague flattery. Sincere appreciation motivates far better than fault-finding.

Don’t force your opinion. Suggest it, then let them claim ownership. People believe more in an idea they helped create.

An apology disarms the other person. Admitting your mistake before being accused shows strength and honesty.

Don’t humiliate anyone, even if they’re wrong. Preserve their dignity. They’ll work harder to keep it.

Remembering and using someone’s name signals respect and attention. Repeat it back when you hear it. Associate it with something familiar.