Addons: Zammad

module TicketHook def create super # Custom logic after ticket creation ExternalService.notify(ticket) end end (no coding) Admin → Channels → Postmaster Filters – Auto-set priorities – Forward tickets to external API via Exec action

Here’s a structured guide to understanding and using (including official plugins, community modules, and custom integrations). 1. Types of Zammad Addons | Type | Source | Examples | |------|--------|----------| | Official Zammad Addons | Zammad.org (paid) | SLA Management, Help Center, Reporting Extended | | Community Modules | GitHub (free) | OTRS migrator, Telegram integration, custom auth | | Custom Integrations | Self-built via API | Slack, Jira, WhatsApp, custom CRM sync | | Marketplace (Zammad 6+) * | Built into admin UI | Time accounting, external SSO, survey addon | zammad addons

Create a file: /opt/zammad/app/controllers/concerns/hooks/ticket_hook.rb module TicketHook def create super # Custom logic